The 5 Behaviors™: Build Trust. Drive Results
Developed with Patrick Lencioni, The Five Behaviors® Model empowers teams to rethink their approach
Build High-Performance Teams with The Five Behaviors™ Model
In a fast-paced, changing modern workplace, effective and high-performing teams are critical to business success. However, many teams are bogged down by issues such as a lack of trust, communication breakdowns, unresolved conflict, and unclear goals.
Through the Five Behaviours certification, L&D leaders and HR Heads learn what they need to know to infuse this impactful model in their teams and organizations. The certification equips professionals with the skills and knowledge required to drive a high-performance culture by connecting team behaviors with business results, enhancing collaboration, driving results faster, and creating a strong sense of shared ownership.
An Inside Look at The Five Behaviors™ Framework
The Five Behaviors™ model is based on Patrick Lencioni’s best-selling book The Five Dysfunctions of a Team. This proven framework encourages teams to:
Key Benefits of the Five Behaviors™ Model
Develop Collective Ownership
The Five Behaviors™ model helps align senior leadership and cross-functional teams with a clear focus on shared success.
Resolve Conflicts Productively
With structured modules on trust and conflict, teams learn to navigate disagreements in a way that strengthens relationships rather than breaks them.
Drive Faster Alignment
Senior teams and project units get aligned quickly on strategic priorities and roles, leading to better execution.
Performance Uplift
Demonstrate accountability at every level and contribute to building a sustainable, high-performance culture that drives long-term success.
Key Benefits of the Five Behaviors™ Model
Develop Collective Ownership
The Five Behaviors™ model helps align senior leadership and cross-functional teams with a clear focus on shared success.
Resolve Conflicts Productively
With structured modules on trust and conflict, teams learn to navigate disagreements in a way that strengthens relationships rather than breaks them.
Drive Faster Alignment
Senior teams and project units get aligned quickly on strategic priorities and roles, leading to better execution.
Performance Uplift
Demonstrate accountability at every level and contribute to building a sustainable, high-performance culture that drives long-term success.
Wiley Five Behaviors™: Core Solutions
Both formats can be delivered online or in person, and they become exponentially more effective when implemented by Five Behaviours certified professionals.
This standalone solution helps individuals understand their role in a team and how they can contribute more effectively. It’s ideal for preparing employees to work better in any team environment.
Ideal for intact teams, this approach uses the Five Behaviors™ model to help teams measure and improve how they work together.
Both formats can be delivered online or in person, and they become exponentially more effective when implemented by Five Behaviours certified professionals.
Wiley Five Behaviors™: Trusted by Global Teams
- Lack of alignment and ownership
- Interpersonal inefficiencies
- Conflict mismanagement
- Siloed working cultures
Based on the Best-Seller
Based on the Best-Seller
The Five Behaviors was developed in partnership with Patrick Lencioni and is based on the New York Times best-seller, The Five Dysfunctions of a Team. With more than 3.2 million copies sold and a trusted model, it is the definitive guide for building high-performing teams worldwide.
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Let’s Build Better Teams Together
Discover how BYLD Group and Wiley Five Behaviors™ can help you build cohesive, result-driven teams using the power of the Five Behaviors™ model. The journey toward high-performance begins with trust, and your certification is the first step.
Frequently asked questions
The Five Behaviors™ model is a globally respected team development framework created by Wiley. It’s based on insights from Patrick Lencioni’s bestselling book, The Five Dysfunctions of a Team, and it gives teams a clear path to improve how they work together. The model focuses on five key behaviors that are essential for team success: trust, conflict, commitment, accountability, and results.
But this is not theory—this is a practical, working process. It allows teams to see what is holding them back and provides a shared language and set of tools to get around those obstacles. Whether your team is new, in transition, under stress, or in a hybrid environment, the model catches them where they are. It provides the framework for honest dialogue, strengthens more effective relationships, and enables everyone to pull together.
For L&D leaders and HR Heads, it's an effective means to enhance collaboration, enhance team morale, and enhance performance between departments. Simply put, it's a blueprint to building teams that don't merely work alongside one another—but with one another.
The Five Behaviours certification is an experiential learning experience that prepares professionals to lead teams through this powerful model. As an HR professional, L&D leader, facilitator, or coach, this certification provides you with the credibility and confidence to apply the program within your own organization or with clients.
Here's what you can look forward to when you register:
Live virtual or in-person training sessions guided by seasoned facilitators
Access to Wiley's premium resources, such as the official facilitator kit, digital learning tools, and participant materials
Real-world simulations and feedback to help you hone your delivery skills
A globally recognized certificate from Wiley upon successful completion
Ongoing support and access to a community of certified practitioners worldwide
Over the course of certification, you'll dive deep into The Five Behaviors model, learn to read assessment results, and discover how to craft sessions that drive real impact. When you're done, you'll be able to lead successful workshops that enable teams to build trust, resolve conflict, stay aligned, and produce better results. It's not a training—it's a toolset for sustained culture change and high-performance team building.
The Five Behaviours certification is ideal for professionals who are responsible for building team effectiveness and strengthening organizational culture. This includes:
HR Heads looking to scale collaboration across departments
L&D Managers building internal capabilities and leadership pipelines
Corporate Trainers who want to offer impactful team development sessions
Team Coaches and Facilitators working with leadership or project teams
OD Consultants seeking proven tools to transform client teams
Whether you're working in a large enterprise, mid-sized organization, or consulting independently, becoming Five Behaviours certified enhances your credibility and expands your toolkit for measurable, team-based outcomes.
Wiley offers two core learning paths based on The Five Behaviors model, each serving distinct purposes within your organization.
Personal Development is focused on helping individuals understand and improve their personal behaviors in a team setting. It’s perfect for people working in fluid or cross-functional teams and is often used for onboarding, leadership development, or skill-building programs.Team Development, on the other hand, is designed for intact teams working together regularly. It uses assessment-based insights to measure how well the team is performing across the five behaviors and guides them through targeted learning to address gaps.
Both approaches are powerful, but when implemented by a Five Behaviours certified facilitator, they become even more effective in driving behavioral change and aligning team members toward shared success.
Yes, absolutely. The Wiley Five Behaviors certification is a globally respected credential backed by Wiley, one of the most trusted names in professional learning. Once you complete the certification through BYLD Group—Wiley’s authorized partner in India—you’ll receive a digital certificate that verifies your expertise and gives you access to a global network of facilitators and practitioners.
This recognition not only boosts your professional credibility but also opens doors to implement the model across international teams or within global organizations. It’s especially valuable for consultants and internal trainers working in multinational environments where consistent team development frameworks are crucial.
Definitely. The modern workplace has evolved, and so has The Five Behaviors model. Whether your teams are fully remote, hybrid, or distributed across multiple locations, this model is flexible enough to meet them where they are.
All program components—including assessments, learning modules, and facilitated sessions—can be delivered virtually. This makes the model highly adaptable and relevant for today’s dynamic teams. With the guidance of a Five Behaviours certified facilitator, even remote teams can develop high levels of trust, accountability, and results-focused collaboration—despite the physical distance.
The benefits of implementing the Wiley Five Behaviors™ program go far beyond softer outcomes like “better communication.” Many organizations experience tangible improvements within months of implementation. Here are a few results that speak for themselves:
40% reduction in project delivery time due to improved collaboration
60% improvement in inter-departmental communication and workflow
Significant boost in employee engagement and ownership
Increased speed in identifying and solving operational challenges
Stronger alignment among senior teams leading to faster strategic execution
A measurable shift toward a high-performance culture
These outcomes make the Five Behaviors model a trusted solution for organizations that are serious about team transformation and leadership effectiveness.
Enrolling for the Five Behaviours certification is simple and personalized. As Wiley’s official partner in India, BYLD Group offers tailored support to help you begin your certification journey with confidence.
Here’s how you can get started:
Visit our Contact Us page to submit your inquiry
Schedule a discovery call with one of our experts to explore program options
Choose a certification batch (virtual or in-person) that fits your schedule
Receive assistance with registration, invoicing, and pre-program resources
Our team is here to support you every step of the way—from enrollment to application—ensuring you maximize the impact of The Five Behaviors model in your organization or consulting practice.
Frequently Asked Question
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